An Extended Service Contract covers the 12-month period after the initial warranty period expires, and can be purchased in any of three service levels: PLATINUM, GOLD, OR SILVER.
The following is a short description of the above extended service offerings. The full and binding terms and conditions of each of the said extended service contracts are specified in the contract itself which shall be binding upon the parties upon ordering such contract. The extended service contract supersedes the description below.
All Simbionix Service Contracts extend coverage in 12-month increments beyond the initial warranty period and provides discounts on new release or additional software modules and include the following:
TECHNICAL SUPPORT LINE
The Technical Support Line provides access to technical specialists for consultation, operational assistance, and to report problems. The Simbionix technical specialist will determine whether the problem can be resolved over the telephone, via Internet support, by delivery of spare parts to be installed by the site, or if a technician needs to be dispatched.

• If the Simbionix System has Internet access, online support can be provided.
• Phone Support provided 24 hours per day, 7 days per week (calls returned within 4 hours, if made during office hours)
• Email support (answered by end of next business day)

SOFTWARE VERSION UPDATES
During the Service Contract period, Simbionix Customer Support will maintain and update the version level on purchased software modules at no charge, by delivery of installation disks by mail or by using Internet technology.

AVAILABLE CONTRACT SUPPORT LEVEL SUMMARY

PLATINUM SERVICE CONTRACT
1. Repair Services included at no charge:

• No Charge parts replacement.
• All repairs or service determined to require on-site technical support.
• One (1) scheduled on-site visit per contract period for preventive maintenance, evaluation, or additional training.

2. 30% discount off list pricing for any new or add-on module.

GOLD SERVICE CONTRACT
1. Discounted Repair Services included:

• 50% off list price for replacement parts.
• 50% off the cost of travel expenses for required on-site technical support and service.

2. 20% discount off list pricing for any new or add-on modules.


For pricing Please contact Customer Support at:
support@simbionix.com
Office: +1-216-229-2040 Ext. 107
Fax: +1-216-229-2070